Shipping policy

Last Updated: August 8, 2026

At MJees, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Shipping Locations

We currently offer delivery across Pakistan, subject to courier service availability in your area.

2. Order Processing

Orders are normally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

For certain orders, we may contact you by phone or WhatsApp to confirm your order and delivery details before dispatch.

3. Delivery Time

After dispatch, estimated delivery times are generally:

  • Major cities: 3–5 business days
  • Other areas: 5–7 business days
  • Remote areas: 7–10 business days

Delivery times are estimates and may vary depending on the courier, location, weather, public holidays, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Shipping charges may vary depending on the delivery location, order size, weight, and available shipping service.

Any free shipping offer will be subject to the terms and conditions mentioned in the relevant promotion.

5. Cash on Delivery

If Cash on Delivery (COD) is available for your location, you can select it during checkout.

For COD orders, you may be contacted by our team to confirm your order before dispatch.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or another available communication method.

You can use the provided tracking information to check your shipment status with the relevant courier.

7. Delivery Attempts

The courier may make multiple delivery attempts depending on its policies.

Please ensure that your phone number is active and that someone is available to receive the parcel at the provided address.

If the customer is unavailable or provides an incorrect address or contact number, the order may be delayed or returned to us.

8. Incorrect Address or Contact Information

Customers are responsible for providing accurate:

  • Full name
  • Phone number
  • House/street address
  • City
  • Area/postcode, where applicable

MJees is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

9. Delayed Deliveries

While we work with reliable courier services, delivery delays can sometimes occur due to:

  • Weather conditions
  • Public holidays
  • Courier issues
  • Road closures
  • Natural disasters
  • High order volumes
  • Incorrect or incomplete customer information
  • Other circumstances beyond our reasonable control

If your order is delayed, please contact us and we will assist you in checking its status.

10. Damaged or Incorrect Orders

Please check your package when you receive it.

If you receive a wrong, damaged, or defective product, contact MJees as soon as possible with your order details and clear photographs/videos of the package and product.

We will review the issue and provide an appropriate solution according to our Return & Refund Policy.

11. Refused or Returned Shipments

If a customer refuses to accept a shipment or the parcel is returned because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply if the customer requests the order to be sent again.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

MJees
Website: www.mjees.pk
Email: mjeespk@gmail.com
Phone/WhatsApp: 03419655444